New Appointment: Caroline Black joins ​CalMac Ferries as ​Head of Customer Experience

We​'re thrilled that Caroline Black has joined CalMac Ferries as the Head of Customer Experience. Caroline was previously Head of Customer Success UK at Worldline and is now working at CalMac Ferries to help elevate customer experience.

Caroline said:

"​I was so pleased to accept the role as Head of Customer Experience at CalMac after working with Camilleri ​Appointments earlier this year.

This role represents an exciting opportunity to join a brand with incredible heritage, serving communities and visitors throughout the islands of the beautiful west coast of Scotland. My background is in customer experience and service transformation, and I am passionate about shaping the CalMac experience to reflect both operational excellence and genuine care for passengers.

This position aligns brilliantly with my skills in stakeholder management, customer experience improvement, and insight-driven decision-making, and offers the chance to lead initiatives that will strengthen CalMac’s reputation for delivering outstanding service for the long​-term".